PRIVACY POLICY

At Northquest Solutions Pvt Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use THE IGEA platform and services. Whether you're accessing our consultation services directly or through our franchise partners, we prioritize your privacy in compliance with applicable data protection laws. By using THE IGEA, you consent to the data practices described below. We encourage you to read this policy carefully to understand our approach to safeguarding your information.

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Information We Collect

We are collecting the following types of information:

• Personal Information: This includes your name, email address, contact number, and payment details, health data (consultation history, medical records, etc.) which are collected when you register for THE IGEA platforms and subscribe to our services.

• Interest Data for Future Services: We collect data from users who express interest in our upcoming services, such as lab tests, buying medicines, and purchasing insurance. This may include your name, contact information, and preferences regarding these future features.

• Non-Personal Information: This includes device information, IP addresses, and browsing history to help improve our platform and user experience.

How We Use Your Information

Your data is used for the following purposes:

• Facilitating Telemedicine Consultations: Your personal information is used to provide and manage telemedicine consultations with healthcare professionals on our platform.

• Processing Payments: We use your data to process payments for health services, ensuring secure transactions and efficient service delivery.

• Notifications and Reminders: Your information is used to send notifications, reminders for consultations, or offers related to our services.

• Direct Consultations and Franchise Partner Consultations: Your personal information is used to provide medical consultations, whether directly through our platform or through our franchise partners, who also deliver services via our platform, particularly for remote area users who may not be familiar with these digital services.

• Future Services: For users interested in our upcoming features (Lab Test, Buy Medicine, Buy Insurance), we may use your information to keep you informed about service launches or updates.

• Marketing and Communication: We may use your personal information for promotional offers or newsletters, but you can opt-out at any time.

Data Security

We take the security of your personal information very seriously and implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: All sensitive data, including payment information and personal health details, is encrypted both in transit and at rest to ensure that it remains secure.

• Secure Data Storage: We store your personal information on secure servers with restricted access, ensuring only authorized personnel can access your data.

• Access Control: We employ robust access control mechanisms to ensure that only individuals with proper authorization can access sensitive information.

• Regular Audits: We regularly audit our systems and processes to identify potential vulnerabilities and maintain the highest standards of data protection.

Despite our best efforts, no system is completely secure, and we cannot guarantee absolute security. However, we are committed to addressing any security issues promptly and efficiently.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. However, in certain circumstances, we may share your information with trusted partners and service providers to ensure the seamless operation of our platform. These include:

• Service Providers: We may share your data with third-party providers who assist us with essential services such as payment processing, data storage, and customer support. These providers are bound by strict confidentiality agreements and are only allowed to use your information for the services they perform for us.

• Franchise Partners: For users who receive consultations via our franchise partners, your information may be shared with those partners to facilitate the delivery of healthcare services through our platform.

• Legal Requirements: We may disclose your personal information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or respond to lawful requests from public authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you before your information becomes subject to a different privacy policy.

We ensure that any third parties we share your information with comply with strict data privacy and security standards.

Data Collection for Future Services

As part of our commitment to expanding our offerings, we collect information from users who express interest in upcoming services such as Lab Tests, Buying Medicines, and Health Insurance. The data collected for these future services may include:

• Personal Information: Name, contact details (such as email and phone number), and preferences regarding specific future services.

• Purpose of Collection: This information is used solely for the purpose of informing you about the launch of these services and tailoring our offerings based on user interest.

• Opt-In and Consent: Users have the option to voluntarily provide this information by expressing interest in these services. We ensure that consent is obtained before collecting any data for these purposes.

• Data Usage: The information collected will be used to send updates, promotional offers, or relevant information about the services you have shown interest in. You can opt-out of receiving communications at any time.

• Security: All data collected is stored securely and handled in accordance with our data privacy and security standards. We ensure that only authorized personnel have access to this information.

As these services are rolled out, we will update our Privacy Policy to reflect any changes in data collection or usage practices.